Company

Company

Who We Are

Absolute Resource Associates (ARA) provides professional, certified environmental services to customers all over New England. We help our clients who want to, or are required to, test and investigate environmental contaminants in soil, water and the indoor environment.

Customer Focused, Environmentally Conscious

ARA has earned a reputation as one of the most customer focused, detail oriented, environmentally conscious companies in the industry. We are proud to be leaders in utilizing technologies that improve project performance and focus on minimizing our impact to the environment. For everyone at ARA, commitment to the slogan, “serving our customers and the environment” is truly the key to success.

Environmental Services

Our services include certified laboratory services and indoor air quality services related to contamination or suspected contamination of water, soil, and indoor air. We are dedicated to providing technically sound and quality focused solutions together with exceptional customer service.

The principals and partners of Absolute Resource Associates have over 120 years of combined experience in the environmental industry. Absolute Resource Associates has an atmosphere and culture which has demonstrated success with both large and small customers. Our client base includes residential, commercial, industrial, municipal, and federal agencies. We pride ourselves in being a team member to our customers, while working diligently to understand and support their project needs.

Environmental Policy

We are committed to serving our customers and our environment by providing the highest quality data and services while continually seeking out energy saving technologies and environmentally sound practices.

In order to comply with state and federal regulations, and to keep current with the latest industry procedures, ARA regularly updates our long list of industry certifications and accreditations. While not required for each and every project, these various certifications help assure our clients that we hold ourselves to the highest possible standards.

History

In November of 2000,  owners Susan and Guy Sylvester purchased a small, struggling environmental testing laboratory in Portsmouth, NH called Resource Laboratories LLC. Over the next few years, the laboratory doubled in revenue as word began to spread about the firm’s commitment to quality data, superior technical support, and highly responsive customer service.

In 2007, the owners launched a new business division, providing indoor air quality services to commercial and residential customers. This line of business was developed with firm adherence to regulatory and industry standards and certifications. Adding these services rounded out the company’s offerings, and in January, 2011, the company was rebranded as Absolute Resource Associates (ARA).

“Serving our Customers and the Environment” since 2000, ARA has since tripled in revenue, staffing and facility size, and is now well-known in the federal, commercial and residential markets as one of the top environmental firms in New England.

 

ARA’s mission is to provide our customers with quality data and technical services by focusing on technical expertise and superior customer service, utilizing environmentally friendly technologies, and providing direct access to technical resources. By providing consistent, reliable support and services, we will demonstrate our commitment to our customers’ success.

 

Intrinsic to our mission, the company believes in providing quality products, outstanding service, and customer accessibility. Building upon, and living within the spirit of our mission and values, we will develop a business with long term growth and sustainability. We will maintain a financially solid foundation as growth is encouraged and new technologies are implemented. We will support employees as they gain experience and develop on their career paths. Long term relationships with customers will continue to be made and secured though reliability, trust, communication and honesty. We will automate our processes and become better, faster, and more efficient within our business as we continue to watch for future expansion opportunities.

In the spirit of our mission and vision, we will continue to operate being mindful of our values. We will:

  • Be open, honest and have trust in each other
  • Be respectful and mindful of family values
  • Minimize our environmental impact
  • Work as a team to provide consistent service to our customers
  • Provide accurate and timely results
  • Promote professional development
  • Strive to continually improve our quality system
  • Innovate and be a part of business growth and change
  • Be there when needed
  • Stay connected with our customers and understand their needs, they are our business
  • Know our business: stay current with regulations and technologies
  • Be fair and strive for the mutual success of customers, employees and company

WHAT OUR EMPLOYEES SAY

I feel very lucky to work at ARA. The leadership and inclusive management style make us all feel like we truly have a part in the success of the company. That is very empowering! They lead by example; they work hard and expect us to work hard as well. They are committed to the mission, vision and values of the company at every turn, and as an employee, that is very reassuring.

Employee

This company is so great to work for because we’re all in this together. The staff has as much heart for the success of this business as the owners do, and we’re all passionate about being the best in the business. The staff at ARA wants to go above and beyond- we want to put in the extra time and effort to be successful with every project we work on. The owners and the senior management team work WITH the employees- we all work hard for one another to achieve success for everyone.

Employee

I like the values of ARA- your dedication and commitment to the business are recognized, and your home life/free time is respected. In the same breath, I think I can speak for all employees- if we were needed after hours or on the weekend, we’d be there in a heart beat because we are passionate about this business. Every month a staff meeting is held where we go over everything from safety inspections and upcoming projects, to the complete financials of the business. Everything is transparent here, so we always know how the company is doing and what we can do to encourage future growth.

Employee

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